Refund policy

We accept returns within 14 days of delivery.

To qualify for a return, items must be:

• Unworn and unused
• In their original packaging
• Returned in resellable condition

What can be returned

• Rings and necklaces (unworn, unused, and in original packaging)
• Earrings only if unopened and unworn
• Items received damaged or defective
• Incorrect items received

What can’t be returned

• Worn or used jewelry
• Earrings that have been opened, tried on, or removed from sealed packaging (for hygiene reasons)
• Items returned without original packaging
• Sale items or gift cards
• Change-of-mind returns on worn pieces

Return Costs

Return shipping costs are the responsibility of the customer, unless the item received is faulty or incorrect.

Refunds & Store Credit

Once your return is received and inspected:

• Approved returns will be refunded to the original payment method or
• You may choose store credit or a gift card instead

Please allow 5–10 business days for processing after your return is received.

Start a return

To initiate a return, please contact us at hello@bykaleia.com with:

• Your order number
• Photos (if the item is faulty or damaged)
• Your preference: refund or store credit